You are here

Concern/Commendation Process/Client Survey

Should you receive unsatisfactory care or transport from our staff, or if they have provided you with exceptional care in any way, please bring it to our attention by calling the Operations Manager at  (403) 882-3211 or by email at


Your feedback will be held in confidence.  Any matters involving patient safety will be reviewed and investigated accordingly.  Results of such actions will be provided to the complainant. 


Please take a moment to fill out our survey if you have used our services.

The people who provide my care or services ask what medications I am taking.
The place where I receive care and services is clean and comfortable [If services provided at home, check ‘not applicable’]
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
5 + 3 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.

East Central Ambulance Association (ECAA)